Commonly Asked Questions

Update the staff if you’ve had any changes to your address, phone number or email. Also let them know all the reasons you need for scheduling an appointment. If you were recently seen at an emergency room, they will need to make sure you have a longer appointment for the provider to review your medical record.

Please give the provider 24 hours to complete all referrals, orders, notes, and prescription ordering. After 24 hours, you can log into your patient portal and view a summary of your visit

Please make sure before using the self check-in link that you have a good Internet connection. The Medical records system our office uses recommends logging in through a desktop with good service through patient portal.

Most of the time it is an Internet issue or a cellular data issue.

You can log into your patient portal and check for upcoming appointments. If there are any issues that do not allow you to answer forms and questionnaires for each visit, then please let the prep team know. You may email them at cp@atigafamilypractice.com or call them at extension 205 so they can make a note in your chart that you’ll complete in office.

Sometimes the page, if you’re using your phone will look like you can’t move onto the next page, but you simply need to scroll all the way down and then it’ll allow you to go to the next page.

Due to insurance restrictions, they require for every new referral to be seen by the provider and have visit notes sent in, in order for the referral to be approved. Most requests for referrals or a change in your current medications can have a quick telemedicine visit.

For any new medication, the provider needs to see the patient for an appointment.

Our office will text patients their Referral approval and information once it’s approved by the insurance, which can take up to two weeks.

Insurance companies are supposed to mail a copy of the approval to the home address they have on file. You may also call your insurance company to follow up. Our office will submit all referrals within 48 business hours of your visit.

Generally, it takes a week for regular preventative lab results to be received. If there are additional labs requested such as allergy testing, other non-preventative labs, it can take up to two weeks.

For x-ray results generally they will be received within 3 to 5 days. For CT or MRI scans it can take up to two weeks.

Some providers prefer discussing labs, even if all of the labs came back normal so they can review with you and help you maintain a good lifestyle pattern. Other times they may want to discuss lifestyle pattern changes during these appointments. Or if there are more complicated results, it is best to schedule an appointment to be able to answer any questions. The patient may have.

Physicals only include preventative screenings. If anything was discussed beyond preventative screenings, such as referrals placed, medication’s discussed, or any other non-preventative issues than the co-pay would apply as an office visit in addition to the physical being done. Some insurances do not allow for both a physical and discussion of other medical conditions. If a patient schedules for a physical and then tries to add additional reasons for the visit while seeing the provider, the insurance might deny the physical and the patient may receive a bill for the full amount.

If you receive a bill for the labs, please call your insurance and find out why they did not cover your labs. If it is due to coding issues, then submit the information along with your lab bill to billing@atigafamilypractice.com

Please keep in mind, our office can only add approved codes (diagnosis a patient currently has) by the provider. We cannot simply add codes to have the bill paid.

On patient portal, you can complete your self check in for upcoming appointments or any forms that are due, you may also pay bills, review past results and even message the providers office if you have questions.